{"id":3324,"date":"2026-09-21T22:38:07","date_gmt":"2026-09-21T20:38:07","guid":{"rendered":"https:\/\/lafirma.pe\/?page_id=3324"},"modified":"2026-09-21T22:49:23","modified_gmt":"2026-09-21T20:49:23","slug":"libro-de-reclamaciones-2","status":"publish","type":"page","link":"https:\/\/lafirma.pe\/en\/libro-de-reclamaciones-2\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3324\" class=\"elementor elementor-3324\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-799533c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"799533c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-81c2f28\" data-id=\"81c2f28\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3c804a elementor-widget elementor-widget-spacer\" data-id=\"a3c804a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-84500fb ct-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"84500fb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a08a86a\" data-id=\"a08a86a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1724df2 elementor-widget elementor-widget-spacer\" data-id=\"1724df2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dcc615f\" data-id=\"dcc615f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c90c95b elementor-widget elementor-widget-heading\" data-id=\"c90c95b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de<br>Reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-113c3fd elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"113c3fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<style><span style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" data-mce-type=\"bookmark\" class=\"mce_SELRES_start\">\ufeff<\/span><br \/>\n  .form-lafirma-container {<br \/>\n    font-family: Arial, Helvetica, sans-serif;<br \/>\n    width: 100%;<br \/>\n    max-width: 100%;<br \/>\n    box-sizing: 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 width: 100%;<br \/>\n    }<br \/>\n  }<br \/>\n<\/style>\n<div class=\"form-lafirma-container\"><form id=\"libroReclamacionesForm\" action=\"\">\n<div class=\"form-lafirma-group\"><label for=\"nombres\">First and last names<\/label>\n<input id=\"nombres\" name=\"nombres\" required=\"\" type=\"text\" placeholder=\"Enter your first and last names.\" \/><\/div>\n<div class=\"form-lafirma-group\"><label for=\"email\">Email *<\/label>\n<input id=\"email\" name=\"email\" required=\"\" type=\"email\" placeholder=\"example@correo.com\" \/><\/div>\n<div class=\"form-lafirma-group\"><label for=\"telefono\">Phone<\/label>\n<input id=\"telefono\" name=\"telefono\" required=\"\" type=\"tel\" placeholder=\"Ej: 967463576\" \/><\/div>\n<div class=\"form-lafirma-group\"><label for=\"comentarios\">Comments (Maximum 80 words) *<\/label>\n<textarea id=\"comentarios\" name=\"comentarios\" required=\"\" placeholder=\"We&#039;re reading your message!\"><\/textarea><\/div>\n<div class=\"form-lafirma-buttons\"><button class=\"btn-lafirma-reset\" type=\"reset\">Delete<\/button>\n<button class=\"btn-lafirma-submit\" type=\"submit\">Send<\/button><\/div>\n<div id=\"lfReclamoMsg\" class=\"form-lafirma-msg\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/div>\n<script>\n(function () {\n  \/\/ Validaci\u00f3n de l\u00edmite de 80 palabras\n  document.getElementById('comentarios').addEventListener('input', function () {\n    const maxWords = 80;\n    const words = this.value.trim().split(\/\\s+\/).filter(word => word.length > 0);\n    if (words.length > maxWords) {\n      const truncated = words.slice(0, maxWords).join(' ');\n      this.value = truncated;\n      alert('Has alcanzado el l\u00edmite m\u00e1ximo de 80 palabras.');\n    }\n  });\n\n  var form = document.getElementById('libroReclamacionesForm');\n  var msgBox = document.getElementById('lfReclamoMsg');\n  var submitBtn = form.querySelector('.btn-lafirma-submit');\n\n  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+51).';\n        \n        \/\/ Efecto visual de error\n        telefonoInput.style.borderColor = '#c0392b';\n        telefonoInput.style.boxShadow = '0 0 5px rgba(192, 57, 43, 0.5)';\n        telefonoInput.focus();\n        return; \/\/ Detiene el env\u00edo del formulario inmediatamente\n    } else {\n        \/\/ Limpiamos el efecto visual si todo est\u00e1 bien\n        telefonoInput.style.borderColor = '';\n        telefonoInput.style.boxShadow = '';\n    }\n    \/\/ --- FIN VALIDACI\u00d3N JS ---\n\n    var originalText = submitBtn.textContent;\n    submitBtn.textContent = 'Enviando...';\n    submitBtn.disabled = true;\n\n    var formData = new FormData(form);\n    formData.append('action', 'lf_submit_reclamo');\n\n    fetch('\/wp-admin\/admin-ajax.php', {\n      method: 'POST',\n      body: formData\n    })\n      .then(function (res) { return res.json(); })\n      .then(function (data) {\n        submitBtn.textContent = originalText;\n        submitBtn.disabled = false;\n\n        if (data.success) {\n          form.reset();\n          msgBox.className = 'form-lafirma-msg is-success';\n          msgBox.textContent = '\u00a1Gracias! Hemos recibido su reclamaci\u00f3n correctamente. Nos pondremos en contacto pronto.';\n        } else {\n          msgBox.className = 'form-lafirma-msg is-error';\n          msgBox.textContent = data.data && data.data.message ? data.data.message : 'Ocurri\u00f3 un error. Por favor intente nuevamente.';\n        }\n      })\n      .catch(function () {\n        submitBtn.textContent = originalText;\n        submitBtn.disabled = false;\n        msgBox.className = 'form-lafirma-msg is-error';\n        msgBox.textContent = 'Ocurri\u00f3 un error de conexi\u00f3n. Por favor intente nuevamente.';\n      });\n  });\n})();\n<\/script>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c8b6ca3 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c8b6ca3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8b04ba4\" data-id=\"8b04ba4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1031b9a elementor-widget elementor-widget-heading\" data-id=\"1031b9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"#\">Contact an Advisor<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4d318c1\" data-id=\"4d318c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9dd4a98 elementor-align-right elementor-tablet-align-center elementor-widget elementor-widget-button\" data-id=\"9dd4a98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"http:\/\/wa.me\/\/51967463576\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Libro deReclamaciones Nombres y Apellidos * Email * Tel\u00e9fono * Comentarios (M\u00e1ximo 80 palabras) * Borrar Enviar Contactar a un asesor Contactar ahora<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-3324","page","type-page","status-publish","hentry"],"blocksy_meta":{"page_title_panel":"","has_hero_section":"disabled","a021d615acb00704d22a215bb20821ff":"","hero_section":"type-1","hero_elements":[{"id":"custom_title","enabled":true,"heading_tag":"h1","title":"Home"},{"id":"custom_description","enabled":true,"description_visibility":{"desktop":true,"tablet":true,"mobile":false}},{"id":"custom_meta","enabled":false,"meta_elements":[{"id":"author","enabled":true,"label":"By","has_author_avatar":"yes","avatar_size":25},{"id":"post_date","enabled":true,"label":"On","date_format_source":"default","date_format":"M j, 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